MULTIPLE INUSTRIES ARE LOOKING INTO CHATBOT, IMPROVING COMMUNICATION AND BETTER SERVE CUSTOMERS ARE THE MAIN FOCUS.
The chatbot ecosystem is quickly expanding despite the relatively robust ecosystem that currently exists. Many are deployed on chat platforms such as Facebook Messenger, WhatsApp, WeChat, Slack, Personal Website, etc. A general fact applicable to any business: With a chatbot, a business can collect customer’s questions, complaints, and provide immediate clarifications.
On top of that, the use of these data allows to predict customers behaviours, which is paramount when it comes to design a marketing strategy. Let us discuss some industries which are among the first to embrace the benefits of conversational AI.